DIONNE HAWTHORNE

4236 N. 13th Street Milwaukee, Wisconsin 53209

Telephone: 414-517-0980

Email:dionne91@msn.com

 

OBJECTIVE:

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a

desire to utilize my skills obtained through experience in the following areas:

 

SKILLS:

 

* Loan Processing

* Customer Service/Collections

* Quality Assurance/Auditing

* Getpaid, OMS, Oracle, Data-Warehouse (Recent System Usage)

* Proficient in Excel, Microsoft Word, Office, PowerPoint

 

WORK HISTORY:

 

M&I Corporation (Source Point Staffing) - March 2011- May 2011

Contractor Position-Customer Service

·         Assisted with new product contracted by American Express

·         Assisted customers with account information regarding their savings accounts

·         Initiated wires for customers

·         Reset passwords

·         Provided balance and activity information

 

 

Van Ru Credit Corporation- July 2010- March 2011

Collector

·         Financially advised students that were in default status on their student loans

·         Set up payments plans

·         Took payments by phone with check or credit card

 

 

FIS Corporation, April 2010- May 28, 2010- Milwaukee Wisconsin

Contract Position

Electronic Payment Presentment Specialist-

· Provided customer support for customer’s with online bill pay accounts

· Performed tasks as: Stop payments on checks, Re-routing payments to another creditor for

     customers who made error of sending to wrong creditor

· Verified payments were sent out timely to customers’ creditors

· Resolved all debit/credit returns

· Provided technical support for customers’ that had difficulty accessing their online bill pay

     accounts.

 

TMP Directional Marketing, December 2007- 2-1-2010 Milwaukee Wisconsin

(Last Day due to layoff February 1, 2010)

Accounts Receivables Specialist-

· Resolved clients delinquent accounts by collecting balance in full or setting up payment plans

· Took credit card payments and checks over the phone to resolve past due balance

(Page 2)

 

· Offered settlements to cure accounts over 2 years old

· Researched problematic accounts by working with the sales and billing department to resolve

     issues with non paying clients

· Collected on accounts 30 days to 4 years past due

· Worked on several projects given by management on clients that were over 4 years past due to

     resolve the debt with client.

 

 

 

Washington Mutual/Wells Fargo, July 2006-November 2007- Milwaukee Wisconsin

Claims Support Representative-Collector

· Worked FHA loan reports to set up claims to convey back to HUD in a timely matter

· Requested all necessary paperwork and loan documentation from the attorney offices working

     with us to file claim accurately

· Provided support to claim filers that were behind and needed assistance

· Collected on past due mortgage loan accounts 30 to 12 months past due

· Taking balances in full by negotiating with customers by credit card payments and check by

     

· Placed customers in payment plans that could not catch up the past due balance

Logs Financial Services, August 2000-January 6-2006-Milwaukee Wisconsin

Claims Specialist-

· Processed claims on FHA mortgages that went to foreclosure back to HUD for Washington

     Mutual Bank

· Worked with all attorney offices handling foreclosure for all necessary loan documentations

· Reviewed all HUD audits for Washington Mutual recovering any errors that we made by

     providing necessary backup for our actions

· Reviewed the teams completed claims before transmitting them to HUD for full principal balance

First Union Securities, January 2000-June 2000 Milwaukee Wisconsin

(Temporary Job Placement)

Account Transfer Specialist-

· Responsible for balancing stock holders’ daily transactions

· Liquidated certificates for shareholders to invest in another company

· Paid dividends to shareholders

Bank One, September 1998- October 1999 Milwaukee, Wisconsin

Loss Prevention Specialist-

· Recovered losses from delinquent automobile loans

· Performed Skip tracing on borrowers that had relocated

· Provided payment arrangements to cure defaulted accounts

· Repossessed vehicles from non-paying borrowers

Van Ru Credit Corporation, July 1996-August 1998 Brookfield, Wisconsin

Collector/Financial Advisor-

· Collected on delinquent cellular phone accounts

(Page 3)

· Collected on delinquent medical bills

· Financial Advisor for students with delinquent student loans. Advised students on how to get out

     of Federal Default status by explaining different plans they qualified for.

· Collected on defaulted student loan accounts

 

EDUCATION: Associates in Banking and Financial Services, Milwaukee Area Technical College. 1996

(Milwaukee, Wisconsin)

 

CONTINUING EDUCATION:

Currently taking online classes at Lakeland College for BA in Business Administration (2009-Present)

August 2008- Present (West Allis, Wisconsin) Anticipated graduation date 08/15/2011